SMART CAT LITTER BOX-ROBOX UBPET C20

SMART CAT LITTER BOX-ROBOX UBPET C20

344.70 incl. VAT

ROBOX UBPet C20 – A revolutionary smart cat litter box designed for ultimate comfort, safety, and functionality. With automatic cleaning, advanced deodorization, quiet operation, and a smart control app, it’s the perfect solution for a happy cat and a stress-free owner!

 

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Description

More Freedom, More Comfort for You and Your Cat!

ROBOX UBPet C20 is a revolutionary smart cat litter box that transforms your daily cleaning routine into a simple and enjoyable experience.
With advanced technology, safety features, and elegant design, it ensures your cat’s comfort while giving you complete peace of mind.

Being a Cat Has Never Been This Great!

The spacious and open design provides your cat with a sense of safety and freedom:

  • Natural mobility: Allows unrestricted movement and turning without any limitations.
  • Low entry point (174 mm): Ideal for older cats and those with short legs, enabling effortless access.
  • Cat weight (1.5 to 10 kg) – suitable for cats weighing about 1.5 kg to 10 kg.
  • Suitable for more than one cat – The device can intelligently recognize your cats based on their weight and record data on how often they care for their needs. So you can keep everything under control!
  • Various pets – suitable for cats, dogs, rabbits, …, within the recommended weight range.

Safety Comes First

The innovative design combines the waste container and drum into a single safe unit, eliminating any risk of injury—even in cases of jamming or power outages.
ROBOX UBPet C20 ensures your cat’s safety at all times, so you can relax with peace of mind.

Advanced Safety with 9 Sensors:

  • 4 Weight Sensors: Detect your cat’s presence and stop operation immediately.
  • 4 Hall Sensors: Monitor the correct positioning of the rear cover for seamless functionality.
  • 1 Grid Sensor: Ensures the drum operates correctly and detects any irregularities.

In case of issues, you’ll receive an instant notification via the app.

Forget Manual Cleaning – Enjoy Automatic Cleaning!

ROBOX UBPet C20 handles your cat’s litter box:

  • Quick, simple, and efficient, removing waste without any effort on your part.

Complete Deodorization for Fresh Air

  • Odor Isolation: Automatic closing of the waste container prevents unpleasant smells from spreading.
  • Aromatic Deodorizing Blocks: Actively neutralize odors by breaking down ammonia-based compounds for a fresher home environment.

Durable and Easy to Clean

The dual-layer anti-sticking pad, made of silicone and high-strength fabric, ensures:

  • Scratch resistance.
  • Effortless cleaning with water.
  • Long-lasting cleanliness.

Quiet Operation for a Peaceful Home

With a noise level of only 38–42 dB, the device creates a calm atmosphere while being gentle on sensitive feline ears.

Compatible with All Types of Cat Litter

Works perfectly with all types of well-clumping litter with grain sizes less than 15 mm.

Smart App Features for Modern Cat Owners

The intuitive app allows you to:

  • Track your cat’s weight and health.
  • Schedule automatic cleaning.
  • Control device functions anytime, anywhere.

Effortless Cleaning in 4 Easy Steps

  1. Remove the drum.
  2. Wash and dry it if needed.
  3. Reassemble the parts.
  4. The device is ready for use.

ROBOX UBPet C20 – the perfect smart litter box for modern cat owners and their beloved pets.
Let your cat enjoy ultimate comfort while you enjoy complete peace of mind!

Additional information

Dimensions

570 x 490 x 580 mm

Device Weight

10.5 kg

Entry Height

174 mm

Litter Capacity

4–6 L

Waste Container Capacity

2 L

Suitable for Cats

Weight between 1.5 kg and 13 kg

Litter Compatibility

Works with all well-clumping litter types (grain size < 15 mm)

Noise Level

38–42 dB

Power Supply

12 V, 3 A

Smart Features

Control via mobile app

Safety System

9 sensors for complete protection

Frequently Asked Questions

Product Overview

1. What are the main features of the product?

  • One-click sand replacement
  • Dual deodorization
  • Remote control via app
  • Intelligent data management for multiple cats: Tracks weight and usage time, regularly sending data to monitor cat health
  • Multi-level safety protection: Weight detection, infrared sensing, remote app alerts, and device self-diagnosis

2. How does the litter box ensure cat safety?

The C20 Smart Cat Litter Box eliminates the risk of trapping or pinching a cat:

  • Innovative integrated construction: The litter collection container rotates with the drum, preventing the possibility of trapping.
  • Multi-level intelligent safety protection: Nine built-in high-resolution sensors continuously monitor the environment, ensuring cat safety.

3. Is it suitable for small, obese, and elderly cats?

Yes, the 174 mm height entry is very friendly for elderly, obese, small, and mobility-impaired cats. They can easily enter without needing stairs.

4. Is it compatible with all types of cat litter?

Specially designed holes effectively separate all types of litter and clumps. The recommended litter length is ≤15 mm. It is also recommended to use quick-clumping litter.

5. How does the C20 Smart Cat Litter Box prevent unpleasant odors?

The C20 uses dual deodorization:

  • Physical odor isolation: The barrier on the collection door automatically opens and closes, preventing odor leakage.
  • Decomposition and deodorization: Aromatic deodorizing blocks effectively break down ammonia in odors, completely eliminating unpleasant smells.

6. Do I need to buy special trash bags?

No, you can use standard soft trash bags of suitable size. Minimum size: 450 mm (width) x 320 mm (height/depth).

7. Is the device noisy during cleaning?

The device operates at about 38 dB. You will only hear a faint sound of litter movement during operation.

8. Does the cat bring litter out after leaving the device?

A small amount of litter may stick to the cat’s paws after use. A litter mat is recommended at the device entrance (do not place the device directly on the mat). Mats can be ordered at: info@xglobal.si.

9. Can one account connect to multiple devices?

Yes, one account can be linked to multiple devices.

10. What are the dimensions of the device?

  • Overall dimensions: 50.6 cm (length) x 49 cm (width) x 54.7 cm (height)
  • Entry size: 32 cm (width) x 34.8 cm (height)
  • Interior dimensions: 40 cm (diameter) x 38 cm (depth) x 48.5 cm (height)

11. What are the adapter specifications?

  • Adapter: 12V/1A

Product Installation and Services

12. Is the installation of the C20 Smart Cat Litter Box complex?

No, installation and initial setup are very simple. Just unpack, place the device, properly attach the drum to the base, secure the side cover, plug in the power, add suitable litter, and the device is ready to use. Note: Insert the drum’s rotating shaft into the slot on the base.

13. What is the warranty on the device?

The product comes with a one-year warranty. For details, refer to the warranty card included with the product.

Product Usage

14. What can I do if my cat is afraid to use the device?

If your cat is hesitant to use the smart litter box:

  1. Turn off the automatic cleaning function in the app to simulate a regular manual litter box.
  2. Manually clean the device by pressing the [Clean] button.
  3. Once the cat gets used to the device, re-enable the automatic cleaning function.

15. How do I set up a network connection with the C20 Smart Cat Litter Box?

In the app, select the option to connect the device. When the device is in standby mode (indicator light is blue), press and hold the network connection button for 3 seconds. The indicator will start flashing blue, indicating the device is ready to connect. Follow the app instructions.

16. Why can’t I immediately connect to the network after powering on?

Upon powering on, the device undergoes initialization, which takes about 90 seconds (indicator light flashes green). Once the light turns blue, the device is ready for network configuration.

17. What to do if there are issues connecting to the network?

  • Check if the Wi-Fi network is 2.4 GHz and if the password is correct.
  • Ensure the internet connection on your phone and router is stable.
  • Keep the device, phone, and router in close proximity.
  • Make sure the device is in network connection mode.
  • Confirm you are using a device compatible with your region.
  • Verify the device is not performing other operations (cleaning, smoothing, litter changing, firmware updating).

18. How to add cat litter?

Add cat litter through the inlet. After adding, the device will detect the additional weight (indicator light turns green). Press the [Smooth] button to distribute the litter evenly. The device will then enter standby mode.

19. How to clean the device after the cat uses the litter box?

  • Manual cleaning: Press the [Clean] button on the device or in the app.
  • Automatic cleaning: Set a delay after litter box usage or schedule cleaning at a specific time in the app.

20. How often should the waste bin be emptied?

For households with one cat, it is recommended to empty the waste bin every three to five days. In hot weather or based on the cat’s habits, adjust the frequency as needed.

21. How to replace the waste bag?

  1. Open the waste bin cover.
  2. Remove the waste bin and take out the full bag.
  3. Install a new waste bag.
  4. Return the waste bin and close the cover.

22. How to change cat litter?

  1. Empty the waste bin and replace the waste bag.
  2. Install the litter emptying plate.
  3. Press the [Clean] button.
  4. Once completed, remove the emptied litter from the waste bin and replace the bag.
  5. Add new cat litter through the inlet.
  6. Press the [Smooth] button.

Note: Do not add litter above the edge of the anti-sticking mat.

23. How often should cat litter be changed?

For households with one cat, it is recommended to change the litter every 1–2 weeks.

24. How to clean the device?

  1. Remove the side cover, drum, and waste bin.
  2. Rinse the drum, waste bin, and side cover with water. Dry them thoroughly after cleaning.
  3. Wipe the base unit with a damp cloth; do not expose it to water.

25. What is the child lock function?

The child lock prevents accidental operation by children or pets. Press and hold the [Smooth] button; the green light will flash twice, indicating the function is turned on or off. This function can also be managed via the app.

26. What is the “Do Not Disturb” mode?

When “Do Not Disturb” mode is enabled, the device will not perform automatic or scheduled cleaning. Manual cleaning is still possible, and you will continue receiving notifications about litter box usage.

27. How to reset to factory settings?

Press and hold the [Clean] and [Smooth] buttons simultaneously for 5 seconds. The indicator lights will blink 5 times, signaling that the factory settings have been restored.

28. What to do if the verification code is not received?

  • Ensure the entered details (area code, phone number, email address) are correct.
  • Check if the internet connection is working and if there are no network delays.

29. Why am I not receiving notifications about litter box usage?

The cat needs to use the litter box for more than 25 seconds to trigger a notification. This prevents frequent notifications caused by the cat simply entering and playing.

Troubleshooting

30. Why does cat litter end up in the waste bin?

This can occur if:

  • The litter amount exceeds the height of the anti-sticking mat edge.
  • The litter height is over 15 mm.
  • The litter emptying plate was not removed during cleaning.

31. How to set automatic cleaning for soft cat stool?

If the cat has soft stool:

  1. Check the cat’s health and clean the device regularly to prevent potential infections.
  2. Extend the automatic cleaning delay (recommendation: over 15 minutes) to allow the stool to harden before cleaning.

32. What is the weighing accuracy?

The weighing deviation is ±200 g. If the cat’s weight falls within this range, the device will correctly assign the data to the respective cat.

33. Why does the device stop during cleaning, and the indicator turns red?

Check if:

  • The cat entered the device.
  • Additional weight is pressing on the device.
  • The side cover is open.

Once the issue is resolved, the device will resume cleaning after 5 seconds.

34. What to do if the device stops and the indicator blinks red?

This means that cleaning was interrupted by pressing the [Clean] button or through the app. Press the [Clean] button on the device or in the app again to resume cleaning.

35. How to upload logs for troubleshooting assistance?

  1. In the app, go to “Device>More>Device Serial Number” and quickly tap five times.
  2. Developer Mode will be activated.
  3. Follow the instructions in the app to upload the logs.
  4. If needed, you can turn off Developer Mode.

36. How to prevent damage to the anti-clumping pad?

We recommend regularly trimming your cat’s claws.

37. What to do if the roller gets stuck?

  1. Turn off the device.
  2. Check if there are any foreign objects in the mechanism and remove them.
  3. Check if the trash can lid is properly closed.
  4. Remove the rear cover and the roller, then check for foreign objects in the gears.

After resolving the issue, turn the device back on.

38. What to do if the roller is not in place?

  1. Check if the roller is properly installed on the base.
  2. If not, install it according to the instructions.
  3. Check if the magnets on the side of the gear are in place.

39. What to do if the side cover is open?

  1. Check if the side cover is correctly installed.
  2. If the magnet on the side cover has fallen off, replace it.

40. What to do in case of incorrect weighing behavior?

  1. Turn the device off and on again to restart it.
  2. If the weighing sensor is damaged, the device will not detect the use of the litter box and will not perform automatic cleaning. Manual cleaning is still possible.

41. How to improve the accuracy of weighing?

  • Make sure the device is on a level and hard surface.
  • Do not place the device on a soft surface or carpet.
  • Do not place any additional items on the device.

If the weighing is inaccurate, turn the device off and on again to recalibrate it.