LEGAL NOTICE
Registration data and your and other personal data that may be collected during your use of the website are subject to the privacy policy of XGLOBAL, posredništvo, Matjaž Knez s.p. (hereinafter XGLOBAL), which is listed below.
With this policy, we inform you that XGLOBAL collects and uses data collected through the website (www.xglobal.si).
This policy does not address, and XGLOBAL is not responsible for, the privacy, information, or other practices of third parties, including third parties that operate any website or service to which our website is linked.
Please note that we are not responsible for the collection, use, or disclosure of policies and practices (including data security practices) of other organizations, such as any other application developer, application provider, social media platform provider, operating system provider, or wireless service provider, including with any personal information you disclose to other organizations through or in connection with our software applications or social media pages.
DEFINITIONS
“Personal Information” is your personally identifiable information, such as your name, address, email address, or telephone number, that is not otherwise publicly available.
“Non-Personal Information” is information that does not personally identify you and cannot be used to contact you or identify you (for example, your IP address, or your browser type).
“Information” means personal and non-personal information.
INFORMATION COLLECTED
When we collect personal information through the Site, we do so only with your knowledge (such as filling out a submission form). This personal information may include your name, email address, telephone number, address, and credit card information.
We also collect and store non-personal information such as visitor traffic, page visits, website referral information, browser information, downloads, and general information about website usage through typical Internet data collection tools such as cookies and embedded web links. These tools collect information that your browser sends to our websites, such as your browser type and language, access times, and the website address from which you arrived at this website. They may track clickstream behavior (ie, the pages you view, the links you click, and other actions you take when using the Site). These tools we use do not collect personal information about you and cannot retrieve information from your hard drive or transmit a computer virus. We use this non-personal information to better understand website usage, improve and revise the website, and track interest.
Most modern browsers allow users to decide whether to accept cookies, but rejecting cookies may cause some parts of the website to not function properly or be inaccessible.
XGLOBAL also collects personal and non-personal information from commercially available sources that may be used in conjunction with the information XGLOBAL collects when you visit the Site. For example, XGLOBAL may compare geographic information obtained from commercial sources with an IP address collected by data collection tools.
USE OF INFORMATION
XGLOBAL may use personal information, such as your email address, to provide you with marketing or other communications. XGLOBAL may also share your personal information with its trusted business partners so that they can also offer services that complement those we provide. We may also share personal and non-personal information with third parties who assist us with this website. For example, we may engage third parties to improve our Site, offer new products, and provide email and other marketing support, allowing us to customize your experience on the Site. We also engage another company to confirm and process credit card payments. To unsubscribe from our mailing lists, please follow the instructions in the email (UNSUBSCRIBE).
You agree and consent to receive automated text messages. XGLOBAL may use your phone number to notify you of product updates, marketing promotions, and other communications. Consent is not a condition of purchase. Text and data rates may apply based on your mobile operator’s standard texting and receiving rates. To unsubscribe from our mailing lists, please follow the instructions in the notes. See our Terms of Use for details.
SECURITY AND LINKED SITES
The Website may include hyperlinks or information that may take you to another website, document, file, or other material of a third party or company. These third-party or company websites will have different privacy provisions. We advise you to always review the privacy policy of this company or person before submitting personal data. We are not responsible for the collection, use, or disclosure of information collected through these other websites, and we expressly disclaim any liability in connection with such collection, use, or disclosure.
CHILDREN
Our website is not directed at children 18 years of age or younger, and we do not knowingly collect any information from children 16 years of age or younger through the website.
STORAGE PERIOD
We will retain your personal data for as long as necessary to fulfill the purposes set out in this privacy policy unless a longer retention period is required or permitted by law.
PRIVACY POLICY CHANGES
XGLOBAL may revise this policy at any time by updating this posting. Please visit this page periodically to review the current policy.
HOW TO CONTACT US?
If you want to contact us with a question or comment, unsubscribe from certain services or request access to, correction, or deletion of your personal data, please contact us via e-mail at info@xglobal.si .
Please note that email communications are not always secure, so please do not include credit card information or sensitive information in your emails to us.
CONSUMER RIGHTS
By the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 20/1998 with amendments; from now on referred to as ZVPot), we would like to inform you that purchases made through our website xglobal.si are considered distance contracts.
A consumer, as defined by ZVPot, is a natural person who acquires goods and services for purposes outside of their professional or gainful activity, exclusively for personal use. As a consumer, you have the right to inform us of your decision to withdraw from the contract within 14 days of receiving the shipment, without the obligation to provide reasons for your decision.
If you wish to return a product that you have purchased from Xglobal, you can do so within 14 days from the date of receiving the shipment by completing the form found in the “SUPPORT – Customer Assistance” section.
Upon withdrawing from the contract, you must return the product to the sender’s address promptly, but no later than within 14 days. If you are unsure about the address to which to return the product, please contact our customer support at info@xglobal.si. In this case, you will be responsible for covering the cost of returning the goods.
The product you are returning must be undamaged and without visible signs of use, including all accompanying documentation. For more detailed information regarding the return address for the product, please get in touch with our customer support. Please note that you are responsible for any damage to the product resulting from improper handling.
The refund of the purchase amount will be executed within 14 days from the date of receiving the completed return form or other form of notification. Payment of the amount may be postponed until we receive the returned product or until you provide proof of having sent the product back. The expected timeframe for the refund in this case is between 4 to 7 working days from the moment we receive the product.
The method of refunding the amount depends on the payment method:
- If the order was paid by credit card, the refund will be made by crediting the funds back to the card.
- If the order was paid by any other method (e.g., cash on delivery, online banking, invoice), the funds will be refunded exclusively to the customer’s bank account. Therefore, you must provide us with your current account number for the refund.
FREQUENTLY ASKED QUESTIONS
How to order a product?
You can order a product in several ways:
- Through the website:
First, find the desired product and click the “Add to Cart” button.
Follow the instructions that will appear in the window to fill in the required information for a successful order.
Next, choose the preferred delivery address, and payment method, and accept the Terms of Use and Privacy Policy.
By clicking “Confirm Order,” you will complete the ordering process, and you will receive an email confirmation that your order has been received.
- Over the phone:
Simply call the phone number +386 51 684996 and place your order over the phone.
Via email:
You can also send your order to the email address: info@xglobal.si.
Ordering is easy and tailored to your needs, so choose the method that suits you best.
Can I place an order as a legal entity?
Yes, you can certainly place an order as a legal entity. The ordering process is straightforward, but it’s important to follow these steps:
- Order through our customer support service over the phone:
Inform the operator that you want to place an order as a legal entity.
Provide them with your company name and VAT identification number.
It’s crucial to enter the correct information during the ordering process, as corrections and changes to the data are not possible after submitting the order and will not be considered. So, please pay attention and be cautious when entering your information to ensure that your order is processed correctly.
- By e-mail:
In the order via e-mail, send him the name of the company and the identification number for VAT.
What should I do if I want to order a product by phone and don’t reach an Xglobal operator?
To order a product over the phone, please wait for the next available operator. If you prefer not to wait or have questions, you can send us a message to the email address info@xglobal.si. Our team will respond promptly and efficiently.
What are the working hours of Xglobal’s customer support service?
The working hours of our customer support service are as follows:
On weekdays: from 8:00 AM to 8:00 PM.
On Saturdays: from 9:00 AM to 12:00 PM. Please note that our customer support service is closed on Sundays and holidays.
COMPLAINTS AND RETURNS
We strive to provide top-quality products from reputable manufacturers, but we understand that circumstances may arise that require product returns or warranty claims. We are committed to helping you efficiently and promptly resolve any issues related to your order.
Complaints
If you wish to file a complaint regarding any product you purchased through our website or express concerns about incorrect product prices or other errors, we kindly invite you to get in touch with Xglobal’s customer support service. You can reach us by calling +386 51 684996 or by sending an email to info@xglobal.si. Additionally, we are available through the contact form under SUPPORT – Customer Assistance.
To assert your right to make a complaint, you will need proof of purchase of the product subject to your complaint. You will receive documentation with each shipment, which will serve as proof of purchase. Therefore, it is essential to keep this documentation until the end of the two years during which the seller is responsible for any potential product non-conformities or until the end of the warranty period. We also recommend retaining the original packaging.
After submitting a complaint or concern, you will receive a confirmation with a reference number under which your request will be recorded in our records. A response to your request will be sent within eight days at the latest. Please note that we will consider this deadline from the moment the goods arrive at the agreed-upon address, as only after receiving the goods can we confirm the existence of any potential defects. Our response will include a decision regarding the acceptance of your request, a statement, and a proposal and timeframe for resolution.
If we do not accept your request (for example, if you contributed to the malfunction by not following instructions or if the product was repaired by an unauthorized person), you will be responsible for the costs of returning the goods and the cost of diagnosing the issue by the price list of an authorized service.
If a product ceases to function after a certain period of use within the warranty period, we advise you to contact us first to receive specific instructions for a complaint within the manufacturer’s warranty.
In the event of receiving a damaged shipment within 24 hours of receiving the product, please inform us of any damage that occurred during transport, missing parts, or product defects. It is essential to inspect received goods immediately. We will try to rectify any errors as quickly as possible. If you notice signs of damage on the packaging, we recommend not accepting such shipments.
For detailed information on product non-conformities and the procedure for handling requests, please refer to the General Terms and Conditions chapter, where your rights arising from the Consumer Protection Act are explained in detail.
SUPPORT – Customer Assistance
If you need assistance with product ordering, have questions about the ordering process, or require information related to your order, our Xglobal customer support service is at your disposal. Our customer support operates on business days from 8:00 AM to 8:00 PM and on Saturdays from 9:00 AM to 12:00 PM. Our team will be happy to respond to your inquiries as quickly as possible when you need assistance.
For additional assistance and answers to your questions, please contact Xglobal’s customer support.
Please fill out the contact form below, and we will gladly assist you.
Among the types of requests, you can select:
Complaint
Issue
Warranty Claim
Question
Product Return
Returns
If you wish to return a product due to a change of mind, you have 14 days from the date of receiving the shipment to do so. The return process is straightforward and can be initiated by filling out the product return form available on our website.
The product you are returning must be free from visible signs of use and must include all accompanying documentation. The product should be sent to the following address: XGLOBAL, Cesta na Ostrožno 85C, 3000 CELJE, with the note “PRODUCT RETURN.” If you have any questions regarding this, please contact our customer support service. The costs of returning the goods are your responsibility.
The deadline for returning the product is 14 days from the date you submitted the completed return form or otherwise informed us of your cancellation of the purchase. You can exercise your right to cancel the contract by using the form or an unambiguous written statement in which you clearly state your intention to cancel. The statement of withdrawal is considered timely if it is sent within the prescribed period for withdrawal from the contract. The burden of proof for asserting the right to withdraw lies with the buyer.
The refund of the purchase price will be made no later than 14 days from the date of receiving the completed return form or other form of notice. The refund of funds may be postponed until we receive the returned goods or until you provide proof of their return. In this case, the expected time frame for refunding the amount is from 4 to 7 business days from the moment we receive the goods.
The method of refunding the amount depends on the payment method:
- If the order was paid by credit card, the funds will be refunded to your card.
- If the order was paid in any other way (e.g., cash on delivery, online banking, invoice), the funds will be refunded exclusively to the customer’s bank account, so you must provide us with the account number for the refund of the purchase price.
For more detailed information, please refer to our General Terms and Conditions.
PROMOTIONS AND ONLINE COUPONS
Which prices apply during promotions?
On the xglobal.si website, there are constantly various promotions available. The web price displayed next to the product in a larger font is valid for all those who place orders through xglobal.si website. The regular price is the one shown as a crossed-out price in a smaller font. Online coupons can only be applied to regular prices.
How do I use an online coupon?
If you have subscribed to receive our marketing messages, we often reward you with online coupons for discounts. To use an online coupon for a discount, add the desired product to your cart, enter the coupon code in the designated field, and click “Confirm.”
How do I sign up for newsletters?
If you want to receive our marketing messages and stay up-to-date with all the latest information while receiving online coupons from the Xglobal team, you can sign up for newsletters on the homepage of the website. Upon signing up, a window will appear – “I agree to the terms of personal data processing.” Check the box, and you will immediately receive a welcome email as a newsletter subscriber.
